> For the complete documentation index, see [llms.txt](https://docs.pepperscripts.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pepperscripts.com/getting-started/common-issues.md).

# Common issues

Here you will find the most common issues while using Pepper - the solution we present helps in 99% of the cases. If you have followed the possible solution and it does not solve your problem: you belong to the unlucky 1% - please open a ticket!

**Always&#x20;**<mark style="color:red;">**make sure**</mark>**&#x20;first that you are&#x20;**<mark style="color:red;">**using the latest version of Pepper (+ refresh in Chrome)**</mark>**&#x20;and that your&#x20;**<mark style="color:red;">**Pepper instance is active**</mark>**&#x20;(= does not need to be reset when you click on the icon).**\
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Please use the search function of your browser to find a matching issue more easily.

**Updater errors**

*I get "challenge expired" or "bad request" error when running my updater / CLI.*\
Solution: Synchronize your pc time and try again.

*"Request failed with status code 403"*\
Solution: Log into the [whop dashboard](https://whop.com/hub/) once in a while so your license is linked to their system.

*"EPERM: operation not permitted, unlink 'C:\Users\\\[username]\\\[savedPlace]\\\[foldername]/pepper-cli.exe'"*\
Solution: Close the CLI while updating.

**General errors**

*Everytime you start Pepper you have to reset your key.*\
Solution: Your external (= Internet, not LAN) IP has changed. Usually your internet provider resets your IP every night automatically - you can't change that. Just add resetting Pepper every morning to your daily workflow!